HLTOUT010 - Communicate in complex situations to support health care

$210 (GST Free)

Allens Training Quality Assured

HLTOUT010 – Communicate in complex situations to support health care

Course Overview:

HLTOUT010 – Communicate in complex situations to support health care is an essential online course designed to equip healthcare professionals with the necessary skills to effectively communicate in complex and challenging situations. This course provides you with the knowledge and skills to address significant challenges in the context of providing a health care service.

Effective communication is crucial in healthcare settings especially dealing complex situations with patients, colleagues, health providers and ambulance service callers in a range of situations, using both verbal and non-verbal interactions.

What You Will Learn:

1. Understanding Complex Situation: It explores the factors contributing to complexity and the importance of effective communication as well as managing such scenarios.

2. Communication Strategies: Communication techniques and strategies in effective navigation in complex scenarios. Topics includes active listening, empathy, assertiveness and conflict resolution.

3. Case Studies and Practical Scenarios: Exercises that allow participants to test and apply their knowledge and skills in a simulated environment, enhancing their effective communication skills in real-life situations.

Course Features:

1. Self-paced Learning: The flexible format of the course means that you can log in as many times as required to complete the course – you do not need to complete the course all in one sitting. For our online courses, we recommend that you use Google Chrome as your browser, as other browsers, such as Internet Explorer, may not display the multimedia content of the course.
2. Interactive Modules: Interactive and engaging with multimedia content, quizzes, and activities to enhance learning and retention.
3. Practical Application: Includes practical exercises and case studies that allow participants to apply their knowledge and skills in real-life scenarios.

Enrollment:

HLTOUT010 – Communicate in complex situations to support health care online course enrollment is now open! To enroll, simply click the “Book Online Here” button above or simply click this link and follow the instructions. Upon enrollment, you will gain access to the course materials and resources, allowing you to begin your learning journey immediately.

HLTOUT010 Communicate In Complex Situations To Support Health Care - Talking to colleague in an emergency situation.
HLTOUT010 Communicate In Complex Situations To Support Health Care

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HLTOUT010 – Communicate in complex situations to support health care

UNIT(S) BEING DELIVERED

The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd RTO 90909.

  • HLTOUT010 – Communicate in complex situations to support health care

To view full unit details please visit training.gov.au

PROVIDER OF TRAINING AND ASSESSMENT

Training and assessment delivered on behalf of Allens Training Pty Ltd RTO 90909

Please click this link to view the Allens Training Pty Ltd Student Handbook for this course.

A Training can also be found on the firstaidtraining.com.au website.

A Training - 100% Australian owned & operated

IMPORTANT INFORMATION PRIOR TO ENROLMENT

The fee for this course is $210 (GST free) per person – book with a group to receive a discount

Group/company bookings only, please contact us for a free quote on 1300 707 677

Refund and fee protection policy, including cooling-off period – please refer to the Student Handbook

Payment Terms – Payment for individual participants is upfront, group booking payment terms are based on agreement between the client and service provider.

  • Self-Paced – It is expected students may complete the course within 7-8 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved.
  • Students are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.

This course is delivered 100% online.

Students must have access to a computer, smartphone, tablet, or other electronic device with access to the internet to complete the online studies and practical assessment.

The following additional requirements will apply:

  • Students are required to upload four (4) videos of themselves demonstrating their communication skills by briefly explaining how they would respond to complex communications scenarios provided.
  • Proficient verbal and written English language skills to demonstrate communication skills in complex situations and to complete a written incident report form.

Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.

No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.

No work placement will be required as part of this course.

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the Student Handbook for all details relating to your rights and responsibilities including complaints and appeals. 

WHAT HAPPENS AT THE COURSE?

All learning activities are contained in the online course and may be presented in a variety of formats. This may include, but is not limited to: video presentations, slide presentations, online learner manuals, fact sheets, and other downloadable documents.

Performance tasks & scenarios

• Students are required to upload four (4) videos of themselves briefly explaining how they would respond to the scenarios provided.

  • Simulated Scenario 1 – Aggressive Patient
  • Simulated Scenario 2 – Patient with Disabilities
  • Simulated Scenario 3 – Mental Health Concern
  • Simulated Scenario 4 – Upset Family Member

Documentation

  • Complete one (1) incident report form

Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.

HLTOUT010 Communicate In Complex Situations To Support Health Care

HLTOUT010 – Communicate in complex situations to support health care – RELATED INFORMATION

We’ve included a link to our Free First Aid Charts, where you can download our Child Protection chart for free.  Our First Aid & CPR Charts can be printed off or shared with your friends.

If you are also interested in attending our First Aid Course to learn more, you can see our upcoming dates here – Booking Calendar.  All of our First Aid and CPR Courses are delivered in accordance with the Australian Resuscitation Council (ARC) Guidelines.

For more information on available CPR Courses or First Aid Courses on offer, please call 1300 707 677 or visit our website www.atraining.com.au.

RELEVANT COURSES

HLTOUT010 – Communicate in complex situations to support health care online course can be packaged with other courses of your choice. Please contact A Training for a free quote on course packages and receive significant savings. Call us to make an arrangement suitable for you 1300 707 677.

first aid course brisbane

FIRST AID

INCLUDES CPR